Our Mission

To strengthen and support individuals and families by fostering independence and personal responsibility; protecting people; providing opportunities for individuals to achieve their full potential; and promoting healthy families and safe communities by ensuring quality, cost-effective and comprehensive services are provided in cooperation with our partners.

Our Guiding Principles

• We believe families have the right to be safe and secure.
• We believe in providing opportunities and choices that support the needs of families through available and accessible services.
• We believe in collaborative communications, teamwork, partnerships and trust for essential family services.
• We believe in respecting individual and cultural differences by treating people with dignity, fairness and respect.
• We believe in focusing on results, quality and continuous improvement, and on using state-of-the-art technology to be more efficient and effective.
• We believe in professional and well-trained staff who are competent, accountable and empowered.
• We believe in providing quality, timely customer service through the “no wrong door” approach.

Our Goals

• Increase access to quality services for our customers.
• Reduce abuse, neglect and exploitation of vulnerable people.
• Improve internal and external customer service.
• Strengthen the processes important to achieving our vision.

2009 Federal Poverty Guidelines

The 2009 Federal Poverty Guidelines were updated and released by U.S. Department of Health and Human Services in January:

*For families with more than 8 persons, add $3,740 for each additional person.